Refund Policy

Start with the delivery date

You have 30 calendar days after receiving an item to apply for a return or exchange under our problem-item policy. It covers damage, defects, wrong goods, missing components and substantial differences from the description. The deadline concerns making the request, not receipt of the returned goods.

What voluntary returns do not cover

A preference change, an unwanted purchase or choosing an unsuitable size or option is not a reason accepted by this voluntary policy. Any consumer rights that cannot legally be waived still apply.

Submit a request for review

Write to xuannguyen201145@gmail.com with your order reference, the email used at checkout and the reason. Include photos or video showing the issue and keep the packaging and associated parts. Do not send a parcel first: wait for authorization and the exact return destination and instructions.

How a case is resolved

An exchange requires approval and suitable stock. Return labels, postage and any other applicable arrangements are explained for the approved case without an unconfirmed promise of free returns. We process and initiate approved refunds through the original payment route within 10 calendar days; a bank or provider can take further time to credit the account. Our mailing address is not a default return warehouse.